Symbol offers the possibility of arranging a courier service to pick up the watch from the client and return it upon completion of works.
We recommend a maintenance service after 2 years or following a failed water-resistance test. As a general rule all watches require an annual check of their water-resistance. This service is available at most of our Official Service Center.
While your watch is with us, our skilled master watchmakers will dedicate all their attention and energy to its maintenance.
Manual winding & Self-winding watches
Every precision mechanism requires a full overhaul after a certain period. The frequency of the maintenance of your watch depends on the model, climate and conditions of use. As a general rule, your watch should have a complete service every four (4) to six (6) years. While your watch is with us, our skilled master watchmakers will dedicate all their attention and energy to its proper maintenance.
- Bracelet removal
- Case opening
- Diagnosis of movement
- Check the movement on testing devices
- Check the functions of the movement (time setting and pushers tests: Start/Stop/Reset)
- Complete case dismantling (bezel, crystal, pushers)
- Case and bracelet cleaning in ultrasonic vibration for one hour
- Replacement of all gaskets
- Cleaning of mechanical movement in ultrasonic cleaner
- Cleaning and lubrication of the worn parts
- Precision control of the movement by using oscilloscopes
- Complete reassembly of the case
- Reassembly of the mechanism, case closing and locking of the back case
- Quality control operations
- Water-resistance tests according to the model specifications
- Hour and date setting
- Final check of the movement and of all functions over 48 hours in several positions, through a motion simulator.
- Final inspection
- Packing and dispatching your watch
SERVICE OF QUARTZ WATCHES
- Every complete service carried out by SYMBOL’s Service Center includes: battery replacement and battery consumption test. We not only replace the battery, but all the gaskets as well, in order to guarantee the water-resistance (depending on the model) and workings of your watch for one (1) year.
After each service carried out by our Service Center, you will receive a warranty on both functioning and water-resistance.
SERVICE DEPARTMENT / WATCHMAKERS
- Patek Philippe Certificate Level 2
- Ulysse Nardin Certificate Level 2
EQUIPMENT – Mechanical watches
- Ultrasonic Cleaner
- Witschi Wicometer Professional
EQUIPMENT – Quartz watches
- Witschi Q-Test
EQUIPMENT – Water Resistance
EQUIPMENT – Ultrasonic machine
- Sono Swisse
- Polishing Professional ELMA MULTISPEED